Order-to-Cash

04.01

Process design

Define the full path: order, invoice, dunning, collection and allocation.

Missions

• Map the current state and its failure points
• Set invoicing triggers, timing and supporting documents
• Create tiered dunning from reminder to escalation
• Assign dispute owners and resolution deadlines

Deliverables

• Documented process
• Responsibility matrix
• Dunning templates

04.02

Controls

Verify invoicing completeness and correct cash allocation.

Missions

• Check completeness across contracts, deliveries and invoices
• Separate issuing, collecting and allocating duties
• Review aged balances and bad debt provisions
• Build controls into the close calendar

Deliverables

• Control plan
• Commented aged balance
• Tracking sheet

04.03

DSO reduction

Measure payment delays and act on their root causes.

Missions

• Split DSO into issuing delay, terms, late payment and disputes
• Analyse by customer, segment and payment method
• Renegotiate terms and deposit arrangements
• Track a quantified action plan and monthly cash gained

Deliverables

• DSO diagnostic
• Prioritised action plan
• Cash-gain tracking